Case Studies

Every day you face challenges that seem irreconcilable. Intense regulation, new competition, changing business models, and heavy cost pressures – these are the factors that often pit one side vs. another: health systems vs. payors, primary care physicians vs. specialists, unions vs. hospitals, nonprofits vs. for-profits, fee-for-service vs. risk models.

Below are a few ways that we’ve helped health care companies of all stripes manage these contradictions and achieve successful outcomes.

Health Technology

Strategic Realignment: Inside and Out link  |  download
From Pilot to Best Practice link  |  download
Redefining a Brand link  |  download
Improving Medication Adherence Through Analytics link  |  download


Clinical Integration

Physician Employment Deal Spurs Stronger Stakeholder Engagement link  |  download
Hospital Changes the Care Delivery Game Despite Blowback link  |  download


Community Engagement

More Ways to Care With ReviveHealth link  |  download
Community Engagement Drives Care Delivery, Payor Change link  |  download
Small Hospital, Big Leverage with Blue Cross link  |  download


Crisis Management

Mystery Deaths and Clinic Investigation Require Swift Response link  |  download
Physician Controversy Prompts Reputation-Damaging News Story link  |  download
Nurse Scandal Requires Rapid and Astute Action to Avoid Media Crisis link  |  download


Regulatory Issues

Specialty Health Clinic Shutdown Requires Measured Response link  |  download


Labor Issues

Federal Investigation into Union Dispute Drives Customer Dissatisfaction link  |  download
Community Hospital Faces Public Attack from Nurses’ Union link  |  download


Physician: Payor Relations

Patient Access Jeopardized by Hometown Payor link  |  download
Grassroots Support Yields Fair Contract for Physicians link  |  download


Health System: Payor Relations

Children’s Hospital: Hospital Keeps Reputation Intact and Improves Financial Position link  |  download
Forcing United to Play Fairly with a Public Hospital link  |  download
Winning a Rate Increase When Blue Cross Demands Zero link  |  download