Payor Survey & Trust Index

Cigna, independent Blues plans continue top ranking while UnitedHealthcare and WellPoint/Anthem hold onto least-trusted status.

Trust between healthcare payors and providers is an essential ingredient in a successful value-based healthcare system. Our 9th Annual National Payor Survey Trust IndexSM – which measures provider trust of national payors – reveals ever-declining trust even among those plans with most-trusted status. 

This year, we went a step further, comparing our Trust Index findings with the very rankings that first inspired ours, the athenahealth PayerView study now in its 10th year. The result? A clearer picture of which payors are the best partners and which ones providers can trust. Together, it's the most complete picture of the payor-provider interface on the market.

THIS JUST IN: That's right, we thought, how about an even clearer picture? We recently took the Payor Trust Index to the front lines, asking more than 600 practicing physicians which plans they trust most and which ones they think do the best job enabling the delivery of high-quality patient care. 

ReviveHealth and Interval logos on an announcement flyer

Health System Perspective

Providers rank payors based on what it's like to do business with them. Payment rates and transparency play big in the trust factor.

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We've unpacked the details of this year's PayerView and Trust Index, pointed out the correlations between performance and trust, and put the results into context.

Physician Perspective

Physicians broadly mistrust health insurance companies and say they interfere with high-quality patient care.