Is your organization ready for a crisis?

Imagine this: you wake up to a frantic phone call from one of your department heads with some frightening news. Your organization has been hacked, and private patient data has been compromised.

What do you do?

As a healthcare leader, there are countless unanticipated issues that can disrupt your organization out of the blue, creating a crisis that impacts your customers, your patients, and your brand. Data breach, discovery of financial wrongdoing, criminal investigations, bad patient outcomes, regulatory discipline… the list is endless.

If you get the call, will you be ready to respond? Do you have a plan in place? If your answer is ‘no,’ you may be putting your organization at risk.

This isn’t hypothetical. Healthcare organizations throughout the country are grappling with headlines like these every day:

  • New York Times: “Up to 1.1 Million Customers Could be Affected in Data Breach at Insurer CareFirst”
  • CNN: “Secret deaths: CNN finds high surgical death rate for children at Florida hospital”
  • Chicago Tribune: “6 arrested in alleged kickback scheme at Sacred Heart Hospital”

Healthcare companies today operate in a world of increasing threats. You can control some threats, but most of them are out of your control. While it is impossible to plan for every eventuality, you can – and must – develop a plan that allows you to respond in a manner designed to minimize damage to your customers, patients, employees, reputation, and brand.

Think of it as an emergency evacuation plan. How you respond can often make the difference between getting out unharmed, or not getting out at all.

June 10, 2015
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