Issues Group

About our industry-leading practice.

We know the challenges healthcare providers face inside and out because we have helped hundreds of them navigate complex issues. We have unparalleled experience in developing integrated, omnichannel communication strategies to help healthcare providers achieve the necessary outcomes. From M&A to litigation to tough payor contract negotiations, we have deep experience with the most complex and challenging issues. We have supported nearly a quarter of the country’s health systems with communication work, and we’ve seen nearly every type of issue imaginable. Our deep understanding of health system issues allows us to provide strong value with key strategic advice and results-driven technical execution.

#1

#1 Ranked Crisis Management Agency
Black Book | 2017 + 2018

1,000+

Completed Engagements in Issues, Crisis Communications, & Payor Relations

48

States Where We’ve Managed Local Issues

Issues management capabilities

We provide our clients with full service capabilities, expertise, and insights that help navigate unanticipated disruptions. We help clients navigate issues that pose reputational, operational, or financial threats to their business.

  • Crisis & issues management
  • Mergers & acquisitions
  • Payor negotiation communications
  • Litigation communication support
  • Media strategy
  • Regulatory discipline
  • Staff misconduct
  • Adverse patient outcomes
  • Reference based pricing
  • Surprise billing
  • Price transparency
  • RIFs
  • Crisis communications playbooks
  • Union & labor issues
  • Operational crises
  • Data breaches
  • Media training
  • Issues communication scenario planning
  • Stakeholder engagement & advocacy
  • Activism preparation

We know healthcare inside and out

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Our integrated approach

Our dedicated Issues Group is led by veterans with proven experience in helping high profile healthcare clients overcome controversy, protect the reputation of their brand, and build public support.

  1. Recognize

    A complete vantage point will allow for a faster response and avoid potential contradiction. It eliminates reactive risk.

  2. Ready

    Prepare a comprehensive response for the immediate issue at hand, as well as through contingency planning.

  3. Respond

    Clearly articulate the position and facts quickly and accurately, to establish trust and enhance credibility.

  4. Resolve

    Reassess the situation constantly to be prepared and nimble after the response, and change messaging if needed.

Our recent work

Nothing beats a good old-fashioned conversation.