Health systems have responded heroically to the COVID-19 pandemic. Amid a complete upending of their operations and revenue models, they have continued to serve their communities. Yet, in order to save the very institutions that are saving people's lives, health systems are now approaching a new challenge: to delicately (but quickly) transition from leading crisis response to driving rapid recovery and, ultimately, a return to growth. With this, we’ve created Operation Recovery, a podcast and resource hub for hospital and health system executives and financial leaders. This page is designed to give you easy access to every Operation Recovery episode and every COVID-19-related communications, payor/provider, and issues resource from ReviveHealth.
Payor Negotiations in the Time of COVID-19
ReviveHealth carefully examined industry research, publicly available data, and national news coverage. We also conducted interviews with industry leaders in hospital finance and payor relations. From the research and interviews, we identified six key insights shared across the healthcare provider landscape.
Key Resources for Operation Recovery
Updates for Operation Recovery
The COVID-19 pandemic is influencing and shifting consumer health behavior, and these changes are likely here to stay. How people access health information and the delivery of care may look very different post-COVID, and health systems need to rethink traditional approaches to attracting and retaining patients to accelerate financial recovery.
Health systems in the middle of, or preparing for, contract negotiations with payors have recently found themselves in an unfamiliar landscape due to the COVID-19 crisis. To stay ahead of this ever-evolving environment, health systems must reexamine their contract needs and negotiation approaches. This, in turn, will aid in regaining financial stability and strengthening their position in the market.
This week we have a special guest on Operation Recovery! We'll be joined by Jeff Leibach, Director with Guidehouse's Healthcare Strategic Solutions team. We'll discuss payor reimbursement, projected shifts in the payor mix, and the contrast between revenue loss and gap funding. He’ll also cover how health systems can respond, restore, and recover from the COVID-19 crisis and reshape their long-term future.
As we begin to emerge from the peak of the COVID-19 crisis, health systems must consider audience behavioral shifts and associated new challenges. From patient postponements to payor positioning, some of these changes will likely be permanent, and health systems will have to protect their financial viability with new and targeted managed care strategies to come out on top in a post-COVID-19 world.
Clint Hailey, Chief Managed Care Officer at Tenet Healthcare joins us for Operation Recovery to share his insights on rate trends for hospitals in the coming years, contract language changes that COVID-19 may bring, and why health plans should take the opportunity to renew early.
This week we have a special guest on the Operation Recovery podcast. Kevin Thilborger, Managing Director at Huron, will be joining us to discuss the current (and future) status of telehealth and how health systems are leveraging the capability; how to manage the virtual bed strategy in the current crisis and how it will work post COVID-19; as well as what’s needed to communicate about safety, furloughs, and the changing work environment.